Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns:
- Item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
- You’ll need the receipt or proof of purchase.
To start a return, contact us at help@forgetsociety.com. Returns must be initiated through the website account portal.
Note: Items sent back without prior approval will not be accepted.
For any return-related questions, email us at help@forgetsociety.com.
Damages and Issues
Inspect your order upon reception and contact us immediately if:
- The item is defective.
- You received the wrong item.
We will evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned:
- Perishable goods (e.g., food, flowers, plants).
- Custom products (e.g., special orders, personalized items).
- Personal care items (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
Non-returnable items include:
- Sale items.
- Gift cards.
For questions about specific items, please contact us.
Exchanges
The fastest way to get what you need is to return the current item. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
For merchandise shipped to the EU, you have the right to cancel or return your order within 14 days without justification.
Requirements:
- Item must be in its original condition, unworn or unused, with tags, and in its original packaging.
- Receipt or proof of purchase is needed.
Refunds
We’ll notify you once your return is received and inspected.
If approved:
- Refunds will be processed within 10 business days to the original payment method.
- Banks or credit card companies may take additional time to process the refund.
If more than 15 business days have passed since the refund approval, contact us at help@forgetsociety.com.